faq - for customers
Frequently Asked Questions – For customers?
Why is the received product a different color in reality?
The actual colors of products may slightly differ from those shown in the photos on our website. This often depends on your monitor/screen settings, which can vary slightly from one person to another. Colors and shades may vary slightly from those shown in the sample due to differences in production batches. While we strive to ensure the highest color accuracy, minor differences can occur.
Why does the product have uneven edges?
As known, the products are made of EVA material. Due to the nature of the materials (ethylene-vinyl acetate and silicone), the molding process is not precise, resulting in some products having slightly sharpened edges and mold remnants. This does not indicate a defect in the product and, in most cases, is not subject to warranty claims.
Why were the previous products stiffer, and this one is made of 'foam'?
All products are made from EVA, and their ‘softness’ can vary due to the manufacturing process and the density of the materials used.
Do they shrink in the sun?
Our products are made of EVA, the squishiest, most comfortable material. There are micro air pockets the compress when overheated causing them to shrink slightly. Eva is not resistant to extremely high temperatures and can not be exposed to sunlight for a very long time.
Waterproof and Moisture-Resistant
EVA is inherently waterproof and has a closed-cell structure that prevents the absorption of water. This property makes it an ideal material for water-resistant footwear such as boots and slippers. EVA’s resistance to moisture also helps prevent the growth of mold and mildew, ensuring the longevity of the products, even in wet conditions.
Thermal Insulation
EVA possesses good thermal insulation properties, making it an excellent choice for footwear that requires temperature regulation. It can help maintain a stable internal temperature, providing comfort and protection in boots and slippers, especially in colder environments.
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